Pinnacle Insurance plc information
A subsidiary of Pinnacle Pet Group Limited, read Pinnacle Insurance plc’s information below.
Solvency financial condition report for Pinnacle Insurance plc
Please click on the PDF links below to download and read our Solvency Financial Condition Reports.
Reports and accounts for Pinnacle Insurance plc
Please click on the PDF links below to download and read our Reports and Accounts
Gender pay gap reports
Please click on the PDF links below to download and read our Gender Pay Gap Reports
Complaints
We're committed to all our pet parents, but understand that sometimes things happen that can leave you frustrated. Your complaints are important to us. We want to provide a high-quality service to you as our customer and to learn from your experiences to improve our service to all our customers.
To raise your complaint, we need as much information as possible about the issue and how you would like us to resolve it.
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Phone: 0344 543 1035
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Address: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX
We aim to resolve all issues within four working days. We will send you a summary resolution communication to confirm that we believe your complaint to be resolved.
However, if we cannot resolve your issue within four working days, we will send you a letter to formally acknowledge your complaint. We will keep you updated on our progress and contact you if we require additional information. We aim to resolve all issues within eight weeks of receiving your complaint as required by the Financial Conduct Authority. Once we have completed our investigation, we will respond to you with our final decision.
If you are unhappy with the final decision and have new information which could affect your complaint, please contact us. If you do not have any additional information and disagree with our decision, you can contact the Financial Ombudsman Service. You must do this within six months of the date of our summary resolution communication or final decision letter.
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Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
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Phone: 0800 023 4567 / 0300 123 9123
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Website: www.financial-ombudsman.org.uk
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If you contact the Financial Ombudsman Service after six months has elapsed, they will not have our permission to consider your complaint unless the delay results from exceptional circumstances.
Complaints publication report for Pinnacle Insurance plc
We believe it is important to put our customers first, and if we have got something wrong, it is vital to us that we put it right. To improve transparency, all financial institutions are required by the Financial Conduct Authority (FCA) to publish information about their complaints twice a year.
Please click on the download link below to read our Complaints Publication Report.
Pinnacle Insurance plc is registered in England and Wales number: 1007798. Registered office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire WD6 2XX.